Damaged or Defective Products

If an item was shipped damaged or incorrect, Bees Lighting will replace or issue a refund for the product as well as any applicable shipping costs. It is the responsibility of the customer to document any type of mistake or damage at the time of delivery before applying a signature. All claims must be reported within 7 days of delivery to be eligible for a refund. Bees Lighting recommends that customers ensure to examine and count all items that are delivered and to note any error on the Bill of Lading (BOL). Any damage not documented at the time of delivery must be recorded immediately and reported to customer service. It is suggested that customers take pictures of any type of error or damage and keep all original packaging. Bees Lighting may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft.