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Order Status
Please log in to your account to check the status of your orders.
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Cancellations
If you wish to cancel an order that has not yet been shipped, please leave us a message here that you wish to cancel or simply reply to the order confirmation email with your cancellation request. Bees Lighting will do our best to try and assist you promptly and in a timely matter. However, speci...
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Damaged or Defective Products
If an item was shipped damaged or incorrect, Bees Lighting will replace or issue a refund for the product as well as any applicable shipping costs. It is the responsibility of the customer to document any type of mistake or damage at the time of delivery before applying a signature. All claims mu...
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Received the Wrong Item
If you have received the wrong item, color, or size, we will be sure to get a resolution for you if reported within 30 days of the delivery date. To help make your order right, we may require a photo(s) and/or for the original item to be returned when providing a resolution. If you are instructed...
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Missing Products or Parts
• Your orders may be shipped in multiple boxes. To check if your item has been shipped in multiple boxes, please locate it in the "My Orders" section and click on "Track Your Package" option. In case your shipment shows as delivered but you haven't received it yet, please refer to the instruction...
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Return Instructions
Return Instructions
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Return Policy
You can return most items within 60 days of delivery. To learn about our return policy – including shipping costs and return options – check out our account help section.
• No restocking fee only on stock items in new condition and in their original box with all packing material, manuals, and ac...
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Warranties
Manufacturer's warranties vary by product, but we stand by all of the products we sell and are very happy to work with our customers directly to resolve issues relating to product performance.
